Adding a new team member to your Seeka Account is very fast and simple!
Log into Seeka
Go to Settings → Team
Click Invite Your Team
Enter their email address and assign their role
They'll receive an email invitation to set up their login
Removing a team member who has left
Go to Settings → Team
Find the team member's name
Click Remove
Their login will be deactivated immediately. They will no longer be able to access the account.
Best practice: When a team member leaves, remove their access promptly and ensure at least one other person has admin-level access to the account before doing so.
What if the original account owner has left and no one has access?
This is account recovery, and we can help. Contact our support team with:
Your organisation name
Proof of your association with the organisation (e.g. an email from your company domain, a link to your website)
The old email address that was used for the account (if known)
We'll verify your identity and transfer access to you.
Best practices to avoid access issues
Use a shared mailbox (e.g.
marketing@yourcompany.com) as the primary account email rather than an individual's personal work email. This way, the account isn't tied to one person.Ensure at least two people have admin access at all times
When onboarding new marketing staff or agencies, invite them as team members rather than sharing login credentials